Requisition Number: 2024-016
Job Title: Residential Support Staff
City: Hazleton
State: PA

Residential Support Staff

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Description/Job Summary

The Bridge to Independence Program provides housing and supportive services for young adults, ages 18-26 that have mental health concerns. The primary objective of the Program is to develop and enhance life skills that will enable program participants to live independently and attain self-sufficiency.

 This individual reports to the Program Supervisor and will be responsible for carrying out daily monitoring and support to program residents.

The individual will be evaluated on performance during a three month probationary period and annually thereafter, according to the anniversary date of hire. 
Scheduled work time is to be flexible so as to guarantee responsive and meaningful supervision and support of residents and will be in compliance with Federal wage and hour regulations.


  • Maintains residential life in a harmonious manner, free of tension and stress so that all residents can live together comfortably.
  • Utilize active listening techniques with residents.
  • Teach residents appropriate interaction and activity of daily living skills.
  • Promote and respect the dignity and self-worth of each individual resident.
  • Maintain and support a respectful environment amongst residents.
  • Support resident in attaining goals
  • Monitor and ensure residents take medication as prescribed.
  • Assist in keeping accurate records for each resident.
  • Document and identify any unusual behavior, subsequent events, direction and intervention in resident’s progress notes and in the staff communication log.
  • Maintain documentation regarding whereabouts/activity of each resident.
  • Document any ongoing goal attainment for each resident and refer any concerns to their assigned primary case manager for immediate action and follow-up.
  • Complete an incident report in the event of an unusual occurrence, medical or emergency situation.
  • Follow and enforce program house rules.
  • Monitor residents during evening and night time hours to ensure safety and well-being.
  • Maintain order during established quiet hours.
  • Overnight monitor performing an hourly walk thru of the premises to ensure safety of the environment. Action will be logged accordingly.
  • Give clear and concise shift reports with regard to each resident to oncoming staff.
  • Attend staff meetings.
  • Attend supervisory meetings as assigned. Participate in ongoing in-service/out service training programs when required.
  • Employees will also be required to participate in monthly VIRTUS online training.
  • It is expected that the staff will work at least two (2) major holidays per year.
  • Other duties as assigned to you by the Program Supervisor or Catholic Social Services administrative Staff.
  • Adhere to all Policies and Procedures defined by the program.

Required Qualifications

  • The individual will possess a high school diploma; an associates or bachelor degree is desired, however, experience may be substituted.
  • The individual must be of good moral character, dependable, reliable, and emotionally stable.
  • The individual must be able to pass a physical examination upon employment and annually thereafter.
  • The individual must possess a current/valid Pennsylvania driver’s license and must have access to an insured automobile while on duty.
  • The individual must consent to a criminal record check through both Pennsylvania Access to Criminal History (PATCH, FBI Clearance, and the State Child Abuse Clearance.
    • He/She must provide complete details of any arrest records they may possess and the outcome.
    • He/She must consent to random drug and alcohol testing.
  • The individual must be trained and certified in CPR, AED and First Aide. If the individual does not hold current valid certifications, training will be provided for the individual during the employment orientation period (first 40 hours).
  • The Diocese of Scranton requires all employees complete an initial VIRTUS training Program, designed to empower organizations and people to better control risk and improve the lives of all those who interact with the Church.
  • Employees will also be required to monitor the VIRTUS websites and complete any internet updates as they become assigned.
  • Employees must also complete all other trainings programs, out services, in-services, conferences, seminars, conventions, etc., as assigned by the Program Supervisor.. 
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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.