Requisition Number: 2023-001
Job Title: Facility/Case Manager Supervisor
City: Scranton
State: PA

Facility/Case Manager Supervisor

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Description/Job Summary

The individual reports directly to Local Housing Director and/or CFO of Catholic Social Services.

This individual will be responsible for the daily fiscal and business management of all the St. Francis Commons Veterans Program.

This individual will be responsible for conducting the daily activities of Clinical/Case Manager Supervisor for the Veterans Services at St. Francis Commons.  This individual will carry out assigned service responsibilities to all individuals enrolled in these programs.


The individual must demonstrate a commitment to working with homeless individuals and have the knowledge to provide Clinical/Case Management Services.  He/She will provide social service networking to enrolled clients and will establish a relationship with all the local service provider organizations, networking enrolled clients with the VA Medical center Outreach/Case Management Program components and follow-up on referrals to assess Case Management Performance Measures.

This position shall be a salary position complete with compensatory time in compliance with federal wage and hour regulations.  Hours of work are 8:00 am to 4:00 pm Monday through Friday.  Scheduled work time is a 40 hour work week on-site, for meaningful treatment and supervision.

Responsibilities/Duties



  • Supervise and coordinate the development of clinical and case management activities of St. Francis Commons Veterans Program within the definition.  Coordinate activities with program staff in providing clinical services to assist clients.  Clinical Counseling Coordination meetings will be conducted by the Clinical Manager for the program staff who worked directly with the clients and it would be on a variety of topics to include: appropriate interactions with clients, development of activity of daily living skills, guidance in preparing a budget, and treatment planning.
  • Encourage clients to progress towards self-sufficiency.  Clients will be urged to continue in counseling, rehabilitation or treatment regimes pursue job training or employment opportunities or other program appropriate to their needs.
  • Monitor counseling activites via supervisory conferences.  Attend any pertinent local and county meetings.  Acts as liaison with funding referral services.
  • Ensure that the clients comply with rental payment requirements and daily maintenance of their living space.  Ensure that case managment staff is working with all the clients assigned to establish good rental payment histories, save funds for transition to permanent housing and to develop houshold management skills.
  • Maintain a working relationship and assist in completion of forms and reports for government and private agencies (i.e., VA Medical Center, VA GPD, Veterans Court, COC Lackawanna County, AmeriCorps, Francis Commons Food and Clothing Services, PHFA, NDC Tax Credit Compliance.)
  • Provide advocacy, secure short term emergency services, medical assistance, food stamps as appropriate.  Long term needs include counseling on a Clinical level (Individual and Group Settings), budget counseling follow-up, job search and/or training, employment services, child care, transportation and ssistance in sefuring permanent housing (as needed).
  • Ensure that case managers are developing appropriate short and long term goals together with client.  Examples include: obtaining employment (paid), participating in substance abuse counseling or follow-up, improving basic skills for ob readiness, periodic monitoring and follow-up of progress.
  • Review, analyze and prepare statistical reports with the diocesan Director of Housing & Residential Services as required by contracting agents.
  • Assist case managers with following the client's relocation from the transitional housing programs to permanent housing. The indicators are as follows:
  • a. Obtain and remain in permanent housing;
  • b. Increase skills and/or income;
  • c. Achieve greater self-determination
  • Ensure program staff adherence to administrative policies and procedure and enforce administrative policies with direction from the Diocesan Director of Housing and Residential Services.
  • Assist Supervisors and/or Diocesan Director of Housing Residential services in evaluation and recommending changes in those Clinical Component Services that he/she supervises.  Participates in development of new programming initiatives within the agency to enhance clinical services to the clients with the programs.
  • Participates in screening and selections of new employees when appropriate.
  • Supervise and evaluate Social Work candidates who are placed with the Agency for the purpose of fulfilling educational and social service internships.
  • Provides orientation to new employees when required.
  • Provide staff training in such areas as new policies, procedures, regulations and case management expectations.
  • Reviews and analyzes case records of the programs which he/she supervises on a clinical level to determine the degree of service rendered to ensure and enhance quality assurance.
  • Represents Agency in community and interagency activities.
  • Meets regularly with case managers, monitors efficiency and skills providing services to clients.
  • In charge of weekly meetings with the entire treatment team.  Conducts clinical progress of each individual client within the residential program and discusses guidance on how to progress each client on a case by case basis.
  • Work with the assigned case managers regarding each client and assess clinically what needs to be provided for each client within the residential program. Supervise of all in house Clinical pieces of the residential programs.
  • Provide clinical suggestions to enhance the Prescriptive Program Plan and Chronological Case Update Reports.
  • Meet with the treatment team on a weekly basis to review possible future admission into the programs (referrals from the VA Medical Center).  If a client is accepted discuss with the treatment team how to work with individual on all levels of treatment including the Clinical Aspect.
  • Evaluates assigned staff performance in terms of clinical skills, case management skills record keeping skills, and adherence to Agency policies and procedures with the Programs’ Supervisor
  • Provides various treatment and services plans that address client’s identified problems and needs, approve all treatment, services and termination plans, monitor case management activities to assure quality of services is provided and follow-up determines actual service rendered and client satisfaction with the same.
  • Assist case manager in developing residential treatment plans and documenting progress in treatment plan notes.
  • Assist case managers in teaching residents appropriate activity of daily living skills.
  • Monitor all medications as prescribed by physicians.
  • Attend supervisory and staffing meeting with case managers/program supervisors as assigned.
  • Participate in on-going in-service/out-service training programs.
  • Maintain accurate records for each resident and assigned staff members
  • Upon admission of a client, assign to client to the appropriate case manager to provide the optimum legendary service to that individual so successful transition to permanent housing can be achieved.
  • Complete Monthly billing and submit to VA Medical Center
  • Complete and submit payroll to Wilkes-Barre Office bi-weekly.
  • Additional duties assigned by the Program Supervisor and/or Diocesan Housing and Residential Director.




Required Qualifications

The minimum experience and training may be a B.A. or BSW, with at least four (4) years of clinical residential living experience in counseling, conducting needs assessment and working with Veteran homeless individuals and/or those with disabilities.  At least one year of experience of a supervisory nature.

The individual must be of good moral character, dependable, reliable and emotionally stable.  The individual must be able to pass a physical examination upon employment and annually thereafter.  He/She must possess a current driver’s license and must have access to an insured automobile while on duty.

The individual must consent to a FBI fingerprinting, State Police and a Childe Abuse History Clearance and all the other requirements set forth by the Diocese of Scranton.  He/She must provide complete details of any arrest and/or convictions records they may possess, and their dispositions.  He/She must consent to random drug and alcohol testing.

The individual must possess current certification for CPR, AED and First Aid.  If not, the individual will have thirty (30) days upon date of hire to acquire these certifications, at the cost of the Agency.

The Diocese of Scranton requires that all employees complete an initial Virtues Training program, designed to empower organizations and people to better control risk of improve lives of all those who interact with Church.  Employees will also be required to monitor the VIRTUES website and complete any internet updates as they become assigned.  Employees must also complete all other trainings program, out services, in-services, conferences, seminars, conventions, etc., as assigned by their Supervisor.


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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at cssreasonableaccommodation@dioceseofscranton.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.