Requisition Number: 2021-022
Job Title: Director, Refugee Support and Immigration Svcs
City: Scranton
State: PA

Director, Refugee Support and Immigration Svcs

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Description/Job Summary

The Director, Refugee Support and Immigration Services for Catholic Social Services of the Diocese of Scranton is responsible for the day-to-day operations of the services offered  in Scranton, Wilkes-Barre and Hazleton ensuring quality of services are provided and excellence in client satisfaction is delivered.

Responsibilities/Duties

  • Directs the day-to-day operations of the programs Formulates, implements, and reviews policies and procedures.
  • Develops, disseminates and implements best practices related to excellence in service.
  • Supervises staff and provides training and orientation of new employees.
  • Post for new positions on Balance Track.
  • Manage payroll, tracking vacation, personal and sick time of all staff.
  • Handles billing for Immigration Services.
  • Provides Refugee Support and Immigration Services.
  • Assist in the preparation and monitoring of the annual budget in conjunction with the CSS, Chief Executive Officer and CSS Controller.
  • Implements the services outlined in the Service Agreement with Bethany Christian Services of Greater Delaware Valley.
  • Represents CSS positively in public and private forums and does not engage in any conduct that reflects adversely on the Diocese of Scranton..
  • Supports the CSS CEO and Governing Board in the development of a strategic plan.


Embraces the mission of the Diocese of Scranton which is;

We, the Catholic community of the Diocese of Scranton, are called through Baptism to imitate the servant leadership of Jesus Christ. In union with our Holy Father, the Pope, we proclaim the Gospel faithfully, celebrate the sacraments joyfully, and boldly promote life, justice and peace in northeastern and north central Pennsylvania.

  • Embraces the mission of Catholic Social Services which is:

Rooted in the Gospel, the mission of Catholic Social Services of the Diocese of Scranton is to serve individuals and families in poverty and hardship, as we are called by Christ to do, and to respond compassionately to their needs. As a Catholic agency, we advocate for individual dignity and self-sufficiency and actively give of ourselves to replace despair with hope.

  • Demonstrates the Catholic Social Services Operating Principles which are:
  • We engage and serve others in life-giving ways, consistent with Catholic Social Teaching.
  • We communicate with honesty and consistency, in a spirit of collaboration.
  • We treat all those who interact with Catholic Social Services with dignity and respect.
  • We provide guidance and resources when and where they are needed.
  • We strive to be strategic and cohesive, and to see and understand our own roles and the roles and responsibilities of others in terms of what is best for Catholic Social Services, the people we serve, and the Diocese.
  • We lead by example.
  • We provide clear direction and set clear expectations.
  • We follow through and see tasks through to conclusions.
  • We foster a learning environment and seek to learn from each other and from our mistakes.
  • We help others to develop their talents.
  • We are approachable.
  • We debate the content of an issue, not its ownership.
  • We reach agreement on best ideas, and then give our full support.
  • We applaud successes with positive feedback, with our own offices and beyond office and Diocesan boundaries.
  • We form and develop leaders to be proactive, to shape events and opportunities.
  • We create interpersonal connections agency-wide that foster the development of new employees.
  • We actively encourage innovative approaches to enhance performance.
  • We support and encourage fulfilling personal and professional growth experiences for all employees.
  • We challenge assumptions that limit expectations and regularly assess performance.
  • We maintain confidentiality to preserve the dignity of the individual and to further confidence and trust in Catholic Social Services.
  • We act as responsible stewards of Catholic Social Services’ assets, resources, and human talent.
  • Role models the themes of Catholic Social Teaching which are:
  • Life and Dignity of the Human Person
  • Call to Family, Community and Participation
  • Rights and Responsibilities
  • Option for the Poor and Vulnerable
  • The Dignity of Work and the Rights of Workers
  • Solidarity
  • Care for God’s Creation


Required Qualifications

Bachelor of Science in Social Work

3 year prior experience in the Delivery of Refugee Support and Immigration Services preferred.

Must be an authorized provider of the Department of Justice (DOJ)’s Office of Legal Access Programs (OLAP)

Bilingual Skills

PA State Police, ChildLine, and FBI background checks prior to beginning employment
VIRTUS (employer provided) training


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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at cssreasonableaccommodation@dioceseofscranton.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.